Service and Account
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Privacy & safety

Horticoop believes that the protection of personal privacy for customers and visitors to its website is of paramount importance. The personal data of customers and visitors is therefore handled with the utmost care and attention.

Horticoop complies fully with the Dutch Personal Data Protection Act and other privacy legislation.

Processing of personal data
We at Horticoop register data in the context of our service provision. This is the case whether you are subscribing to a newsletter, attending a growers’ meeting, course or other training, ordering a product, have an on-line customer account, or state or express your interest in any manner whatsoever, as well as when are you are in contact with Horticoop by any other means.

The data related to you may include: contact details, log-in details, payment details, invoice data, products ordered, function details and/or areas of interest communicated.

Horticoop uses such data for the execution and finalisation of the agreement in question, for the provision of its other services and for internal management purposes, and to keep customers up to date about Horticoop’s products and services.

Your e-mail address
If, for example, you have given us your e-mail address to enable us to send you our newsletter, it may be used to inform you – as a customer – about Horticoop products and services that may be relevant and of interest to you. You can unsubscribe any time if you would prefer to stop this communication.

As far as possible, Horticoop takes account of your preferences in relation to the provision of services and information. If you no longer wish to receive information about our products and services, either by post, e-mail, or any other method, you can send an e-mail to or a letter to Horticoop, FAO Horticoop Editorial Web Staff, Klappolder 150, 2665 LP Bleiswijk.

Perusal and correction of your data
You can ask to see any personal information that Horticoop has about you, and if that information is incorrect, you can ask for it to be corrected.  Send a request for the perusal or correction of your data to Horticoop, FAO Horticoop Editorial Web Staff, Klappolder 150, 2665 LP Bleiswijk. This is also the address for any questions you may have about the way in which Horticoop deals with your data.

Click behaviour and IP address
General visitor data are registered on the Horticoop websites, with the object of optimising the set-up of the website. Such data can also be used to present information with an improved focus on the site. This enables Horticoop to ensure ongoing optimisation of service provision to your advantage. In order to do this, Horticoop also makes use of the IP address of your computer. This IP address is a number which is automatically allocated to your computer when you visit the internet. IP addresses can be used to check that what use is made of the website as well as to create analyses and reports. 


Cookies are small files that a website leaves behind on your computer. The website instructs the web browser you are using to view the website to save these cookies on your computer. Horticoop uses cookies on its website.

Why cookies?
Most sites make use of cookies to ensure an enhanced service for website visitors. It is a convenient technology for the collection and use of information, making websites easier to use. One of the functions of cookies is to ensure that you can remain logged on to a website or that you preferences, e.g. location and language settings, are retained. In addition, they keep your digital basket up to date during online shopping.

Cookies are saved on your computer, but you can remove them any time you want. Please bear in mind though, that after the removal of cookies you will have to reset your preferences or log in again on some websites.

We would like to assure you that the use of cookies is safe. E-mail and telemarketing campaigns do not result from cookies; cookies do not save your e-mail address or telephone number.

Horticoop reserves the right to amend their policy on privacy and cookies, so please check this page frequently for updates, if any.

This article was last changed in: may 2017.